Welcoming You Back

Since opening our doors over 50 years ago and hosting memorable meetings, events, celebrations and getaways, we are ready to welcome you back with the utmost care. We are grateful for your continued understanding and patience. Our team is the heart of our business and we care, please contact us should you have any concerns.

COVID-19 Updates

As we continue to follow the recommended Government and Simcoe-Muskoka Public Health guidelines to keep our guests and our employees safe, we ask that you please remain patient should services and activities take slightly longer than expected, are at reduced capacities or are unavailable. We are working hard to provide you the best possible experience and value, while adjusting to these changing guidelines.

Below you will find important information regarding operations during your stay at the Resort.

Ontario’s Enhanced COVID-19 Vaccine Certificate and Your Visit

The Government of Ontario is introducing an enhanced COVID-19 vaccine certificate system where visitors will be required to show proof of vaccination, via a digital or printed paper copy of the enhanced vaccine certificate with QR code, with accompanying government-issued photo identification for the establishment to visually verify prior to accessing non-essential indoor settings that are considered high-risk. This is a two-prong implementation process. Please visit the Government of Ontario website for full details here.

Read below to understand where vaccination certificates are and are not required during your visit to the Nottawasaga Resort, our restaurant, aquatic and fitness centre, arena, meeting, banquet and event facilities.

Hotel Guests

  • Proof of vaccination is not required to stay overnight in the hotel.

  • Proof of vaccination is not required for take-out dining and to utilize our outdoor establishments including the wedding garden, nature trail, or common areas.

Dining Guests

  • Proof of vaccination is not required to pick-up takeout orders from our restaurant.

Wedding and Conference Guests

  • Proof of vaccination, via a digital or printed paper copy of the enhanced vaccine certificate with QR code, is required to enter any event room or meeting space. This includes all ballrooms, boardrooms, conference rooms and breakout rooms.
  • Proof of vaccination is not required for outdoor ceremonies, receptions or events.
  • Gathering and capacity limits apply
    • Indoor gatherings limited to five people or fewer
    • Outdoor gatherings limited to 10 people or fewer

Reservations and Screening Details

Upon check-in, guests will be asked to provide their vaccination documentation along with a government issued photo ID and will be subject to our screening procedures which include a series of questions regarding your health and recent travel history. The Resort team members will be wearing masks as required and our guests are required to do so in public spaces as well, as mandated by Simcoe-Muskoka Public Health. We do ask that you provide your own mask.

Should it be necessary for us to change a part of your stay, we will contact you either by phone or by email whenever possible. If you require assistance with your room reservations or have any questions regarding our policies or procedures, a member of our team can be reached at 705-435-5501.

Guests will be required to answer the COVID-19 Screening Questionnaire. Please continue to check our website for updates and refer to the covid-19.ontario.ca website to find out what level and which Regional public measures are in place in Ontario. The Province of Ontario is currently in Ontario’s re-opening framework. Please read on below for how that may affect your stay.

Traveler Information

Canada is now allowing entry to American citizens and permanent residents, who are currently residing in the United States, and have been fully vaccinated at least 14 days prior to entering Canada for non-essential travel.

Subject to limited exceptions, all travellers must use ArriveCAN (app or web portal) to submit their travel information. If they are eligible to enter Canada and meet specific criteria, fully vaccinated travellers will not have to quarantine upon arrival in Canada. Please review the Government of Canada website prior to traveling.

Proof of Vaccination: Visitors from outside of Canada need to present their proof of vaccine receipts to a local public health unit for verification and instructions on how to obtain a QR version of their receipt: https://covid-19.ontario.ca/proof-covid-19-vaccination#visiting-ontario

We will take reasonable precautions and observe best practices to minimize risks and to protect against the hazards presented by COVID-19. The safety and well-being of our team and guests is our priority. Please check back often for further updates to our services. We ask for your cooperation in adhering to our new operating Guidelines.

 

Patience is a Virtue & We Are Truly Grateful

Due to the profound impact of COVID-19 on our industry and our team, we ask that you please remain patient should services and activities take slightly longer than expected, are at reduced capacities or unavailable. We are working hard to provide you the best possible experience and value.

We thank you for remaining kind and considerate and for your commitment to do your part as we navigate the Reopening of Ontario together.

 

Amenities Now Open

Dining: Take Out

We're pleased to offer takeout options to hotel guests and the public. We're offering our favourite menu selections available for take-out. Just call 705-435-5501, ext. 293 or place your order online and we'll have it ready for you for pick-up in the restaurant. Face covering are required when picking up your order.

Available Daily: 11:00am-7:00pm
Take Out Menu + Order Online

Meals are available for pick up from the Resort at the Restaurant. Orders must be placed a minimum of 45 minutes prior to pick-up.

Sports & Leisure Dome: Indoor Pool, Whirlpool, Water Umbrella, Fitness Centre, Mini-Golf, Squash & Raquetball Courts, Massage & Waterslide

These facilities are currently closed to protect against the hazards presented by COVID-19. The safety and well-being of our team, guess and members is our priority and as such we will be enacting the Guidelines set forth by the province of Ontario: https://covid-19.ontario.ca/public-health-measures#gatherings-and-events.

Arena:

These facilities are currently closed to protect against the hazards presented by COVID-19. The safety and well-being of our team, guess and members is our priority and as such we will be enacting the Guidelines set forth by the province of Ontario: https://covid-19.ontario.ca/public-health-measures#gatherings-and-events.

Ice times can be scheduled for future dates by calling 705-434-5331 or by email. Please note advanced payments by credit or debit only and presigned player agreements are required. No cash will be accepted at this time. Guidelines may be updated as required to revise practices as needed.


Your Health & Safety

The health and safety of our guests and team is always our top priority at the Nottawasaga Resort. In our continued effort to provide a healthy, clean and comfortable stay, we have elevated our already thorough standards and have implemented additional procedures you can expect to see during your stay.

Arrival ExperienceCleanlinessSocial DistancingGuest Rooms Payment

These new practices take into consideration recommended guidelines of our local and provincial health units and affiliated restaurant and hotel associations which allow our team to provide exceptional service in a safe environment. Protocols and guidelines will evolve and as such so may our policies and procedures.

Arrival Experience

Pre-arrival communication will be sent to each guest with a room reservation, which includes a request to self identify Covid-19 exposure with completion of questionnaire. If any identifiable risk, we ask that you postpone your travel plans until the risk period has passed. This assists in ensuring the wellbeing of all guests and associates.

Guests will also receive pre-arrival registration information to complete in advance of arrival to minimize contact upon arrival / check-in.

In accordance with the Simcoe Muskoka District Health Unit mandatory requirements, those entering the Resort and its subsidiary buildings must wear a face mask / face covering while in public indoor spaces. Children 2 and under excluded. Those that are not able to comply may be denied service and asked to leave the premise.

Cleanliness

All common public areas and high touch areas are cleaned and disinfected frequently with Health Canada approved products that are effective in preventing the transmission of COVID-19.

Hand sanitizer stations are located in key areas throughout the hotel.

Social Distancing

Signage and distancing reminders will be used where appropriate in high traffic areas to encourage and observe social distancing and promote traffic flow where practical.

Guest Rooms

Enhanced cleaning and disinfection of guestrooms has been implemented with our housekeeping attendants using protective gloves and masks. Use of disinfectant wipes for all high-touch items, disinfectant cleaners and spray sanitizer for each guest room prior to your arrival. Increased cleaning of HVAC systems and air filters.

Removal of high touch items: iron, ironing boards, coffee maker, pens & stationary, binders and print material, etc. Items are available upon request and disinfected between each use.

Extra towels, blankets and pillows are available upon request. Daily housekeeping and turndown service have been discontinued with the exception of long term stays. In order to limit contact, guests may request service by contacting the front desk. Any guest room service will be completed without the guest present.

Guest rooms are allocated to allow for appropriate social distancing. A resting period after enhanced cleaning has been established between guests stays.

Payment

Payment can be made by credit only. Cash will not be accepted at this time.


We are following the recommendations of our local and provincial health units as well as travel recommendations and restrictions deemed by the CDC. We suggest clicking below for the latest updates:

https://www.simcoemuskokahealth.org
https://www.publichealthontario.ca/en/about/our-organization/departments/ipac
https://www.canada.ca/en/public-health.html

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